Shipping Policy
We are shipping Pan India 🇮🇳Â
Shipping charges
Standard Shipping charges for (accessories) INR ₹60 -₹100
Shipping policy
Orders are dispatched within 2-3 working days
our shipment partner might take delivery time 7-8 business days to ship your order.Â
we are not responsible for any uncollected parcel because of incomplete / wrong address provided. If you have provided wrong address or pincode , your parcel will returned to us back and you have to pay ₹150 extra to reship .
We are not responsible for if customer refused to receive Parcel/ delivery agents call while delivery attempts for any Prepaid orders . you will be blocked for future orders and Money wont be refunded .Â
customer has to Pay ₹100/ extra to resend the order/ parcel that was not delivered because of their mistake .Â
The customer will receive the confirmation on the email address provided at the time of checkout within 24 hours.
we are not liable for any delay in orders due to climatic conditions.
Once the order is generated we are not responsible for any delays caused by our shipping partners / climatic conditions
our shipping works throughout days except weekends & public holidays
Shipping/COD fees (if any) are not refundable in any case.
Lost Parcel
At Tani Jewels , we take great care in ensuring that your orders are shipped to you in a timely and secure manner. However, in the rare event that your parcel is missing or lost in transit, or hasn’t been delivered please notify us within 48 hours the expected delivery date. And it is the customer’s responsibility to track their orders and notify us of any discrepancy. We will raise a timely dispute with our shipping partner and begin an investigation into the matter. (Dispute cannot be raised after 72hours of courier being marked delivered and we will not be able to help you in this scenario). We CANNOT help you if you fail to track your order and notify us about your missing parcel days after the courier was marked delivered.Â
Please note that dispute resolution time can take 10-25 days, and refunds will only be processed upon official confirmation from the courier service. We understand that this can be a frustrating experience, and we assure you that we will work diligently to resolve the issue as quickly as possible.
We kindly ask that you refrain from urging us to refund the money before the investigation is closed. Be rest assured that we will work to get you a favorable outcome, but we kindly ask for your patience during this process.
If you have any further questions or concerns about missing or lost parcels, please do not hesitate to contact us. We are here to help and will do everything we can to ensure your satisfaction.
DAMAGED PRODUCTS
Tani Jewels takes customer satisfaction very seriously. If you believe that you have received a product packaging has been tampered with or damaged before delivery, please do not accept the package and immediately return it to the delivery person.
To ensure that your issue is properly addressed, please also email us at info@tanijewels.com
RESHIPPING POLICY:
In the event that an order is returned undelivered, the customer will be required to repay shipping charges ( INR 100) for the reshipment. The returned order will not be cancelled and refunded.
We want to highlight that returned orders incur high Return to Origin (RTO) charges, and leads to financial impact.
Our proactive messaging system keeps you informed about the order’s movement, and we appreciate your vigilance in ensuring successful delivery.
We understand that unforeseen circumstances may arise. Should you face challenges receiving your package, please promptly contact our customer support. We are here to assist you in addressing any issues that may arise during the shipping process. Thank you for your cooperation and understanding of our reshipping policy.
